Here is a list of the subjects our clients ask about most frequently.  Click on a subject to be directed to the webpage that will best answer your questions.

• Accessing medical records
• The Agence de la santé et des services sociaux de Montréal and other agencies in the Montreal area
• Assistance, volunteering and referrals
• Seniors and people experiencing a loss of autonomy
• Biological heritage and adoption reunions
• Travellers’ clinics
• Medical appointments
• Complaints, rights and recourse for users of health and social services
• Salary scales
• Food poisoning, mould, vermin, and unsanitary conditions
• Employment opportunities within Quebec’s health and social services network
• Community groups
• Finding a family doctor / a general practitioner (GP)
• Finding a specialist
• The Régie de l’assurance-maladie du Québec (RAMQ)
• RREGOP – CARRA: The Government and Public Employees’ Retirement Plan
• Housing resources for the elderly
  • Documentation required for opening and operating a residence for the elderly:
    • Obligatory municipal certificate of occupation
    • Obligatory certificate of compliance
    • Obligatory declaration for the registry of residences
  • Information about housing resources:
    • Residences for the elderly
    • Intermediary resources (IRs)
    • Family-type resources (FTRs)
    • Residential and long-term care centres (CHSLDs)
    • The difference between a residence for the elderly, an intermediary resource (IR), a family-type resource (FTR) and a residential and long-term care centre (CHSLD)
  • Opening a residence for the elderly: Useful links
  • The “Roses d’Or” program for the recognition of high quality in residences for the elderly in the Montreal area
  • Registry of residences for the elderly in the Montreal area
  • Housing subsidie
• Services Québec
• Internships within Quebec’s network of health and social services
• Ambulance transportation