Help and complaints

Do you need help with submitting your complaint?

You are entitled to ask one of the following groups to accompany and assist you:

• The Centre d'assistance et d'accompagnement aux plaintes-Île de Montréal
• The Collectif Action Autonomie, an organization that defends the rights of people with mental health problems
• The users'committee at your institution

Le Centre d'assistance et d'accompagnement aux plaintes-Île de Montréal (CAAP- Île de Montréal)

CAAP-Île de Montréal is the regional community organization that has a mandate from the Minister of Health and Social Services to help with the procedure of filing a complaint with one of the following:

• an institution in the health and social service network;
• the Agence de la santé et des services sociaux de Montréal,
• the Users’ Ombudsman (who works in the Ombudsman’s office),
• or if your complaint has been forwarded to the council of physicians, dentists and pharmacists at an institution.

CAAP’s role is not to process complaints but to accompany you in whatever steps you decide to take. All services are provided in complete confidence and at no charge.

Contact information:

7333 Saint-Denis
Montréal, Québec H2R 2E5
Tel.: 514 861-5998 and 1-877-767-2227
Fax: 514 861-5999
www.caapidm.ca
E-mail: info@caapidm.ca

Collectif Action Autonomie, an organization that defends the rights of people with mental health problems

The Collectif Action Autonomie is a non-profit community organization that offers counsellors who can help you with any steps that involve defending your rights.

Contact information:

1260 Sainte-Catherine Est, suite 208
Montréal, Québec H2L 2H2
Tel.: 514 525-5060
Fax: 514 525-5580
E-mail: lecollectif@actionautonomie.qc.ca
Web site: http://www.actionautonomie.qc.ca

The users’ committee at your institution

The users’ committee at each institution is an important resource. The committee knows what your rights are and is there to help you with any steps you take, including filing a complaint. To find out the name of the person who heads the users’ committee at your institution, please call the receptionist at that institution.