Québec Health Record (QHR) available soon in Montréal

To help take better care of you 

An initiative by the Ministère de la Santé et des Services sociaux, the Québec Health Record (QHR) will soon be available in the Montréal region. Its gradual introduction, which will improve the circulation of clinical information, will provide the public with tangible benefits. To learn more :



The QHR: Ensuring timely and effective health care

The QHR is a new tool available to authorized healthcare providers participating in the QHR project. It allows healthcare providers to access vital information that will facilitate rapid and efficient management of individuals. It also ensures that information is shared among the various healthcare providers involved at any point in the consultation process, in all the regions of Québec where the QHR has been implemented.

Your QHR will complement medical files kept by medical clinics, healthcare facilities and pharmacies. It will not replace those files.

To find out about the QHR and for information on what your health record will contain along with its benefits and your rights, visit the Web site of the Ministère de la Santé et des Services sociaux at www.dossierdesante.gouv.qc.ca Ce lien ouvre une nouvelle fenêtre. .

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You can refuse to have a QHR

If you do not wish to have a QHR, you may communicate your refusal:

• online, by completing the secure refusal form Ce lien ouvre une nouvelle fenêtre.  found on the QHR website; 

• by mail, by completing the refusal form Ce lien ouvre une nouvelle fenêtre.  (print it and mail it to the address indicated);

• by phone, by contacting Services Québec at 514 644-4545 or toll free : 1 877 644-4545.

If you refuse, your QHR and the information it contains will not be accessible, except to healthcare providers who consulted your QHR prior to your refusal.

If you do not take any of these steps, you will automatically have a QHR; information about your health will progressively become accessible beginning on March 30th, 2012, and it will be possible to consult your QHR as participating facilities, medical clinics and pharmacies are integrated into the system.

Whether you agree to have a QHR at this time or not, you can always change your mind. To learn how, visit www.dossierdesante.gouv.qc.ca Ce lien ouvre une nouvelle fenêtre.  or contact Services Québec 514 644-4545 or toll free : 1 877 644-4545.

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The Montreal deployment strategy

The QHR will first be deployed in pharmacies and health resources that offer general services, i.e., family medicine clinics and Emergency Rooms. On the Island of Montréal, there are 320 medical clinics, 20 Emergency Rooms and 428 pharmacies. 

Given the large number of resources in Montréal, the territory was divided into six areas. The strategy is to begin with the Center area (the territories of the CSSS Jeanne-Mance and CSSS du Cœur-de-l’Île), where pharmacies will be connected first, followed by nearby medical clinics, and then Emergency Rooms in the area.

The QHR deployment in the Center area should take approximately 12 months.

The QHR will be deployed in a similar fashion in the five other areas:

• East (territories of the CSSS de la Pointe-de-l’Île, CSSS de Saint-Léonard et Saint-Michel and CSSS Lucille-Teasdale)

• North (territories of the CSSS d’Ahuntsic et Montréal-Nord and CSSS de Bordeaux-Cartierville–Saint-Laurent)

• South-west (territories of the CSSS du Sud-Ouest-Verdun and CSSS de Dorval-Lachine-LaSalle)

• Centre-west (territories of the CSSS de la Montagne and CSSS Cavendish)

• West (territories of the CSSS de l’Ouest-de-l’Île)

The QHR deployment in the six Montreal areas should take approximately 12 to 18 months.

To track the progress of the Montréal deployment, visit the QHR web site. Ce lien ouvre une nouvelle fenêtre. 


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Important dates for the QHR deployment in Montreal

  • February 20 to March 2, 2012: Mail-out of an information leaflet to Montréal residences.
  • March 5 to 26, 2012: Refusal period for anyone who does not wish to have a QHR. QHRs were not created for people who submitted their refusal before March 26th, 2012. Individuals may change their decision about their QHR at any time.
  • March 30, 2012: Creation of QHRs for Montrealers. QHRs contain no clinical information when created.
  • 2012: Beginning of populating QHRs with clinical information by adding participating Montréal pharmacies, laboratories and diagnostic imaging services. 
  • 2012: Beginning of QHR deployment in clinics. 

If you work in the healthcare sector in Montréal, and would like further information on the QHR’s deployment on the island, you can address your questions at InfoDSQ-Mtl@ssss.gouv.qc.ca 

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The www.dossierdesante.gouv.qc.ca Web site and Services Québec

The www.dossierdesante.gouv.qc.ca Ce lien ouvre une nouvelle fenêtre.  Web site is updated regularly. It contains a wealth of information on the QHR and includes an FAQ section.

A phone service provided by Services Québec is also available for residents (514-644-4545 or toll free at 1-877-644-4545).  

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MSSS press release

On February 6, 2012, the Minister of Health and Social Services held a press conference at the offices of the Montréal Agency to announce the QHR deployment in the Montreal region. Read the press release Ce lien ouvre une nouvelle fenêtre.  (French only) issued for this occasion. 



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