911 - Urgences-santé

The 911 emergency telephone service is available 24 hours a day, 7 days a week.

You should dial immediately 911 if:

  • someone's life is in danger;
  • someone's health is threatened;
  • someone is in distress;
  • you have witnessed a serious accident or a crime;
  • someone needs an ambulance; or
  • someone needs immediate assistance and needs to go to a hospital emergency department.

What happens when you call 911?

An attendant will ask you a series of questions to determine how urgent the situation is. He or she will ask you for the address of the place where the emergency has occurred. 

The dispatcher will then contact the appropriate department (police, fire, ambulance, paramedics) to have people immediately sent to the scene. 

The 911 attendant will probably give you some instructions while you wait for help to arrive. Stay on the line until all of the instructions and questions are completed. Don't hang up until you are told to. 

Are ambulance services free?

There is always a charge when someone is transported by ambulance.

However, some people may qualify for free ambulance service. For more information on the free service programmes and who qualifies, visit the Urgences-santé Ce lien ouvre une nouvelle fenêtre.  website. 

To top