What is a crisis?

A psychosocial crisis is a crisis relating to an unexpected situation that is perceived as threatening and destabilizes a person to the point of potentially putting his/her life in peril (for example, divorce, loss of job, spousal violence, bereavement, financial problems, etc.) 

A psychiatric crisis is a crisis in which the psychological state of the person changes suddenly and dramatically, resulting in a major psychological imbalance and an inability to cope with the situation and function normally (for example: panic attack, psychosis, delirium, etc.).

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Crisis centres in the Montréal region

Crisis centres provide assistance to adults in a state of psychological or psychosocial distress and to their loved ones.

They serve as a gateway to crisis services and help people deal with their situation and recover their balance. 

The services are available 24/7 at the crisis centres and include consultation, evaluation, referral, follow-up and temporary accommodation. 

List of Crisis centres

  • L'Appoint
  • Association Iris
  • L'Autre Maison
    514-768-7225
  • Montreal West Island Crisis Centre
    514-684-6160
  • L'Entremise
    514-351-9592
  • Tracom
    514-483-3033
  • Le Transit
  • UPS-Justice
    UPS-Justice responds to cases involving adults with mental health problems who have committed or are about to commit a criminal act. 
    514-636-6885

People who use our services need to be reassured quickly. They may or may not be suffering from a mental disorder. They need help for a variety of reasons: a family crisis, breakup, loss of job, financial problems, etc. We abstain from passing judgment on them and do all we can to help. In most cases, we will set up community follow-up with telephone support. In others, a short stay at the centre is enough to get them through the crisis. — Christine Deschênes, Executive Director of the TRACOM Crisis Centre.

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The crisis centre team

Most of the people who work in Montréal's crisis centres are professionals such as social workers, psychoeducators, delinquency counsellors and psychologists. They have all been trained in how to intervene in crisis situations, including suicide crises. Their role is to help people recover their psychological balance, their ability to function on their own and attain a satisfactory level of well-being.

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Crisis centre services

First contact and telephone intervention services

Crisis centre services are available at all times. The first contact is an opportunity to evaluate the situation. 

Rapid intervention at the scene of the crisis

When rapid intervention is deemed necessary, a worker will arrive at the scene of the event in less than 20 minutes to assess the situation and provide immediate support. 

Emergency accommodation

Crisis centres can accommodate a small number of people (usually less than 10) for stays lasting for a few days, up to about two weeks. Because crises are unpredictable, accommodation is available 24 hours a day, 7 days a week. 

Very short-term crisis follow-up

The crisis centres provide a follow-up service to help people recover their psychological balance. This follow-up may last from 4 to 12 weeks, as need be.

The follow-up may take the form of meetings in the community or telephone support.

Consultation

Crisis centers offer consultation with relatives of the person in distress and partners in the health and social services.

Reference and guidance

A referral service and guidance is provided by crisis centers to provide other resources to avoid disruption of services.

Others services

Crisis centers offer many others specifics services such as interventions with problem gamblers or suicidal people, etc. These services are not available in all centers. Contact crisis centers, which are listed above, about the services offered.

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For more information

  • Visit the website Ce lien ouvre une nouvelle fenêtre.  of crisis centres in Montreal (in french only)