Allophone population
People who do not have a sufficient command of French or English to effectively interact with a health-care worker must contact their CSSS to obtain the services of an interpreter.
If the CSSS considers the request admissible, it calls a person assigned at the Interregional Interpreters Bank to request the services of one of the Bank's interpreters, who work in over 55 languages.
If an interpreter is available, he/she will contact the CSSS directly for details about the meeting (on-location, by telephone, etc.).
The costs are entirely borne by the CSSS. Under no circumstances should an allophone have to pay for the interpretation services.
Deaf francophone population
Deaf francophones seeking the services of an interpreter in Québec Sign Language (LSQ) must contact the Service d'interprétation visuelle et tactile (SIVET) by filling out an online request form or dialling 514 285-2229 (TDD) or 514 285-8877 (voice).
Deaf anglophone population
Deaf anglophones seeking the services of an ASL (American Sign Language) interpreter can either ask for one at their CSSS, or fill out an online ASL interpreter services request form.
Deaf anglophones or those acting on their behalf can also communicate with an assigned person at the Interregional Interpreters Bank by telephone or via TDD, Monday to Friday, from 8:30 a.m. to noon and 1:30 p.m. to 4:30 p.m. A voicemail message may be left at any time.
- Telephone: 514 597-3284
- Fax (TDD): 514 286-6535
- ccsmm.service@videotron.net
