Santé Montréal

Office of the Service Quality and Complaints Commissioner

A service quality and complaints commissioner is appointed by the Board of Directors of every health and social services institution in the region as well as at Urgences-santé and the Agence de la santé et des services sociaux.

The commissioners examine the complaints of health and social services users. The complaints are indicators that serve to review practices and policies in an effort to improve the quality of services provided to Montrealers. 

Local commissioner

To find out how to communicate with an institution's commissioner, contact the institution directly. To facilitate your search, see the list of local service quality and complaints commissioners

Regional commissioners

To support the regional Commissioner in the discharge of his or her duties, a delegated advisor, technician and secretary are assigned to look into the cases of dissatisfied users and the related files. They are the people who will respond to your requests for information about your rights and the enforcement of the legal provisions governing the review of complaints. Their duties also include assisting and accompanying you throughout your complaint process. If you need their help, they will provide advice or put you in contact with the person who is in the best position to respond to your request.