Santé Montréal

private seniors' residence

What is a private seniors' residence?

A private seniors' residence is a housing complex that is mainly occupied by people aged 65 and over. In addition to room and apartment rentals, these centres offer different services in at least two of the following categories:  

  • meal services
  • personal assistance services
  • nursing
  • domestic help services
  • security services
  • recreational services

Private seniors' residences are not subsidized by the health care system. 

There are two categories of residences that provide different services: 

SELF-SUFFICIENT CATEGORY

At least two of these services must be offered:    

  • meal services (7 days a week)
  • domestic help services
  • security services
  • recreational services

SEMI-SELF-SUFFICIENT CATEGORY

At least two of these services must be offered, including at least one personal assistance and/or nursing service:

  • meal services (7 days a week)
  • domestic help services
  • security services
  • recreational services
  • personal assistance services
  • nursing

Note:

Residences are categorized based on the services provided by the operator and not on the profile of the clientele. This means that someone who requires nursing care or personal assistance services can stay in a “self-sufficient” residence if these services are provided by a third party (e.g., the CSSS) and not by the operator. The range of services offered indicates the operator's commitment to providing services for self-sufficient or semi-self-sufficient seniors, as the case may be.

Before they sign a lease, future residents must be informed about the services that are available from the operator. They must also be informed that they will need to find another provider for any other service they may need.

Certification of private seniors' residences

Private seniors' residences must be certified 

The CIUSSS-du-Centre-Sud-de-l'île-de-Montréal is responsible for overseeing the certification process for all private seniors' residences on the Island of Montreal.

As part of the certification process, a survey is conducted by the Conseil québécois d'agrément, and the CIUSSS-du-Centre-Sud-de-l'île-de-Montréal follows up on the recommendations. When a residence has been found to meet the requirements, the CIUSSS issues a certificate of compliance that is renewable every three years.

In addition to the certification process, inspectors from the Ministère de la Santé et des Services sociaux perform unannounced inspection visits at residences during the effective certification period. An operator who does not comply with the certification requirements may receive a fine and, in the case of a refusal to cooperate and/or a repeat offence, the CIUSSS may force the residence to close. 

To find out the certification status of a private residence in Montreal (certified, non-certified, pending certification, etc.), search the directory of seniors' residences of the ministère de la Santé et des Services sociaux. 

General information

For residents and future residents of a private seniors' residence 

This section contains information on private seniors' residences as well as documentation about signing a lease with a private residence, information about tax credits, and the contact information and procedures for lodging a complaint with the regional service quality and complaints commissioner.