Santé Montréal

9-1-1 Urgences-Santé

The 9-1-1 emergency telephone service is available 24 hours a day, 7 days a week.

You should call 9-1-1 immediately if

  • someone's life is in danger;
  • someone's health is threatened;
  • someone is in distress;
  • you have witnessed a serious accident or a crime;
  • someone needs an ambulance; or
  • someone needs immediate assistance and needs to go to a hospital emergency department.

What happens when you call 9-1-1?

An attendant asks you a series of questions to determine how urgent the situation is. He or she asks you for the address of the place where the emergency has occurred.

The dispatcher then contacts the appropriate department (police, fire, ambulance, paramedics) to have people immediately sent to the scene.

The 9-1-1 attendant will probably give you instructions while you wait for help to arrive. Stay on the line until all instructions have been given and all the questions asked. Don't hang up until you are told to. 

Are ambulance services free?

There is always a charge when someone is transported by ambulance.

However, some people may qualify for free ambulance service. For more information on the free services and who qualifies, visit the Urgences-santé website. 

Health problem? Make the right choice!